How it works / FAQ's
Thank you for choosing CustomSong.com to create a completely original song for a special person, group or event.
How it Works
- You can browse our database of musicians to pick your favorites or go straight to providing your custom song details. If you choose to browse artists first, click the “save to favorites” to select the musicians you want to work with.
- Next, let us know what your song is about and who it is for. Be sure to provide as many details as you can to help the musician create perfect lyrics for your custom song. If there are any names that are hard to pronounce, please be sure to provide a phonetic spelling too and feel free to give us a call so we can hear how to properly say the name.
- Once you submit your order, a musician will begin creating your lyrics and submit them for your review. This may take up to a few days. You will receive an email notification when your lyrics are ready for your review and approval. You are required to approve your lyrics before the song is created.
- After your approval of the lyrics, the musician will start creating your custom song. Once the custom song is ready, it will be uploaded to your order and you will receive an email notification with a link to download your custom song or share your completed song page with others.
- The last step in the process is a feedback survey. Your satisfaction and experience is extremely important to us. Please be sure to complete the survey or contact us to let us know about your experience.
How much does it cost?
Your completely original and custom song is only $199.
Are the songs created really completely original?
Yes! Songs are created just for you based on the details you provide. The song music and lyrics are completely original and made specially for you. The music and lyrics will not be heard anywhere else.
How long does it take to receive the completed song?
Your completed song is guaranteed in two weeks for standard orders and one week for rush orders. Need it sooner? Give us a call and we will see what we can do for you.
How do I get my completed song?
Your custom song will be delivered via an MP3 on a customized web page. You can also choose to receive your song on a CD that will be mailed to you. There is an additional charge to receive your song on a CD and it will take a 3-7 business days in the US to receive the song. The MP3 will be delivered within the guaranteed time.
I do not live in the United States of America, can I still order?
The short answer is yes! We accept customers from all over the world. However, some products that require shipping may not be available in your location.
Do I own the rights to the song?
You have a license to use and share the song. Please see our Terms & Conditions for details.
How are artists rated?
We have a customer feedback process where customers tell us about their experience and rate the artists they worked with. A few days after you receive your completed song, you will receive the feedback survey. We would love to know about your experience! Artists ratings are 100% unfiltered and created by our customers.
I am looking for an instrument, vocal type or category that is not available on your website. What can I do?
Contact us and we will help try to find an artist that meets your criteria.
Can I make changes to my song after I approve the lyrics or the song is completed?
We may be able to make small adjustments, but will not be able to make major changes to the lyrics or music once they are completed.
What is your refund policy?
Refunds are only available if there was something incorrect with your completed song such as a name being mispronounced. We will do everything we can to make sure that you are happy with your custom song. Please contact us if you are not completely satisfied.
What languages are songs in?
Currently, songs are only created in English. If a musician has another language listed on their portfolio, you may be able to request the song be performed in that language, but we cannot guarantee it.
What if the musician I want to work with is not available?
Musicians can only take a certain number of orders at one time so they may, on occasion, be unavailable. If an artist you would like to work with is unavailable, please contact us and we will do our best to work with the artist to accommodate your needs.
Do you accept checks?
We can accept checks, but your order will not be processed until the payment has been received and cleared. Please call us to place your order prior to mailing a check. Checks should be made out to Custom Song, LLC, include your order number on the memo line. Please include a copy of your order confirmation with your check.